At Smartnotation, we are committed to protecting your privacy and in this section, we explain what information we collect, how your information is collected, and how we may use it to improve SN Solutions and our Website.
If after reviewing this section you have any further questions, please contact us at [email protected]
This policy applies where we are acting as a data processor with respect to your personal data when you are using SN Solutions. It describes what information we collect and how we process that information. In other words, we explain why and how we process your personal data.
Our website incorporates privacy controls which affect how we will process your personal data. For example, if you no longer wish to receive our newsletters you may unsubscribe by following the link located within our emails.
Information you provide to us (account, profile and transaction data): When you register for and use SN Solutions, you are providing us with information which we collect. This information may include your name, billing and mailing address, email address, phone number, social media usernames, employer details, transaction details and credit card information. We use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain or use your billing information for any other purpose except for credit card processing on our behalf.
Information from your use of SN Solutions (usage data): This information may include IP Address, location information, date and time, browser type and any other information you provide us while using SN Solutions.
Information from communication with us (correspondence data): We may process information contained in or relating to any communication that you send to us. Our services will generate metadata associated with communications made using SN Solutions and support portal contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is the proper administration of our website and business and communications with users.
Support tickets (enquiry data): We may process information contained in any enquiry you submit to us regarding SN Solutions. The enquiry data may be processed for the purposes of marketing and offerings relevant to you.
Cookies: We store "cookies", strings of code, on your computer when you use SN Solutions. We use these cookies to collect information about when you visit our Website, when you use SN Solutions, which browser you are using, your operating system and other similar information. Most browsers allow you to block and delete cookies. However, if you block our cookies, SN Solutions and our Website may not work properly.
Do not supply any other person's personal data to us, unless we request you to do so.
We may disclose your personal data to any member of our subsidiaries, our ultimate holding company and all its subsidiaries, as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
We do not share your personal information with third parties other than those that need your information to provide you with SN Services.
We share data with the following service parties only to the extent necessary for the purpose they are used for. In case of data storage all data is stored in the EU.
We have offices and facilities in The Netherlands. The hosting facilities are located in the European Union. Transfers to The Netherlands will be protected by appropriate safeguards.
You acknowledge that personal data that you submit for publication through our website or SN Solutions may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Your account profile and enquiry data will be retained for 90 days after you terminate the use of SN apps and services. You can request data deletion via our support portal.
The right to access your data: Providing the rights and freedom of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. The right to rectify or erase your data: You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed. You also have the right to erase your data without undue delay. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims. The right to restrict processing. The right to data portability. The right to complain to an authority. The right to withdraw consent. By withdrawing consent or restricting processing you effectively terminate the usage of SN apps and services.
Smartnotation uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of our systems. In particular: